Shepherds Bakery

Terms and Conditions

  • Delivery

    Orders for collection and/or delivery are currently despatched in 48-72 hours after placing the order each week.  Orders must be received by 5 pm two days prior to delivery in order to leave time for freshly baking your items. Some items may require a longer turn-around. All our perishable products are sent to you fresh and securely packed to arrive on the day - as such we are able to deliver only to Chieveley, Beedon and Worlds End.

    1. Your order can arrive any time between 9 am and 5 pm on your delivery day.
    2. Delivery is not guaranteed for any particular time during the day.
    3. During checkout, you can specify if you may be out when your order arrives and leave details of where it should be left. This could be an alternative house number, or in a safe place on your property such as in your garage or porch.
    4. Please let us know as soon as possible if your order has not arrived within the time frame. 

    Please note that delivery dates may be affected by public or Bank holidays and weekends.

  • Orders

    By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

    These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

    This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

    A contract between the customer and Shepherds Bakery for the sale of our products will only exist once an order has been accepted, at which point the buyers' credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer's statutory rights.
     
    Prices and availability of goods are subject to change without notice.

  • Cancelling An Order

    Due to the perishable nature of some of the products Shepherds Bakery will accept any cancelled orders prior to the goods being dispatched from the bakery. If you would like to discuss a cancellation please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your Name, Order Reference Number and the date of your order. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive a confirmation on the following working day.

  • Returns/Refund Policy

    If for any reason you are not happy with your Shepherds Bakery products we will offer you a full refund. Any returns and refund will be arranged within seven working days of the matter being settled.

  • Further Advice

    If you need more information on the bread or products we sell or have any other queries, please call 01635 248600 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Payment and Taxes

    We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Switch/Maestro & Solo. All transactions are shown in £ sterling.
     
    All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK (VAT) at the current rate. 

  • Conformity of Goods

    We take every care to ensure that the description and specification of our products are correct at the time of going to press.

  • Customer Complaints

    Any complaints or queries you might have should be addressed  to This email address is being protected from spambots. You need JavaScript enabled to view it.or Unit 1, Orchard Barn,Oxford Road, Chieveley, Berkshire, RG20 8RU

  • Disclaimer & Limitations of liability

    Shepherds Bakery does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its member's agents directors or employees or for any fraudulent misrepresentation.

    To the fullest extent permitted by law and save as provided above, neither Shepherds Bakery, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other terms, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Shepherds Bakery or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

    "The limitations of liability in these conditions shall apply equally for the benefit of Shepherds Bakery and any other associated company of Shepherds Bakery as if references to Shepherds Bakery included references to each such associated company."While Shepherds Bakery uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Shepherds Bakery will not be responsible for any errors or omissions or for the results arising from the use of such information.

    While Shepherds Bakery takes all reasonable steps to ensure fast and reliable service, it does not guarantee that your use of this website will be interruption or error-free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

    Further, Shepherds Bakery will not be responsible nor liable for your use of any other websites which you may access via links within this website. Shepherds Bakery does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Shepherds Bakery.

    The entire liability of Shepherds Bakery under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

    Shepherds Bakery will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

    Shepherds Bakery may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Shepherds Bakery.

    No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

  • Copyright and Trademark

    The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Shepherds Bakery or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

    • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Shepherds Bakery.
    • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

    Registered Office:
    Shepherds Bakery
    Unit 1, Orchard Barn,
    Oxford Road, Chieveley,
    Berkshire, RG20 8RU

    Company Number: 03846536.
    VAT Number: 

© 2020 All Rights Reserved. G.W Shepherd & Son Ltd